Frequently Asked Questions

Everything you need to know about shopping our unique finds.

Where do your products come from?

We purchase unclaimed items from domestic airlines and other transportation companies after an extensive 90-day search period for their original owners has concluded.

How do you ensure the quality and authenticity of items?

Every item undergoes a rigorous multi-point inspection. Luxury goods are authenticated by third-party experts, and all electronics are professionally data-wiped and tested for functionality.

What is your return policy?

Due to the unique, one-of-a-kind nature of our inventory, all sales are final. However, if an item arrives damaged or was misrepresented, please contact our support team within 14 days.

How much does shipping cost?

We offer flat-rate shipping starting at $9.99 within the continental US. Orders over $150 qualify for free standard shipping.

Are the clothes cleaned before being sold?

Yes, all apparel undergoes a professional high-grade laundering or dry cleaning process at our state-of-the-art facility before it is listed for sale.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our reach to more international destinations soon.